Pay by credit, debit or prepaid card Visa, Mastercard, Maestro, AmericanExpress, Diners.
Direct bank transfer
Pay on delivery
Secure Transactions
All payments made by card are processed through the “Nexi e-Commerce” payment platform of Nexi Payments Greece SA and uses 128-bit encryption (Secure Sockets Layer-SSL). Encryption is a way of encoding information until it reaches the intended recipient, who can decode it using the appropriate key.
Shipping methods
Shipments within the country are carried out via ACS courier Shipments within Greece and to Cyprus are not charged shipping costs.
Shipments to Europe are charged at €30
In case of return and replacement of shipments to Cyprus and Europe, the costs are borne by the buyer.
Orders are sent from Thessaloniki
Unnecessary Product Return
The customer has the right to return the products he purchased without any cost and without having to explain the reason for his decision to return the products within seven (7) calendar days from the date of receipt. Return costs are borne by the store.
IMPORTANT UPDATE
The cost of the first return is borne by the store only when the buyer makes the shipment by ACS courier
If he uses any other transport company, the cost will be borne by him and the store will not accept the return of the product.
Before sending the product please contact us by email at info@batonpremier.com or by phone on 0030 2310241467
Returns will only be accepted after the product to be returned has been inspected. The product must be in the exact same condition as it was delivered.
In all cases of return, it is the customer’s responsibility to return all documents accompanying the product intact and in perfect condition (eg invoice, retail receipt).
In case of return, the store offers an immediate replacement of the product with another product of the buyer’s choice or a credit for the price with a duration of six (6) months and no refund.
In the case of replacement, the store bears the shipping costs, but if the buyer returns the product a second time, he bears the return costs and the costs of replacing with another product.
We note that:
Offer products and previous season products are not subject to change
RETURNED PRODUCTS MUST:
Not to be used, washed or altered in any way.
Be in their original packaging and in the same excellent condition in which you received it together with the retail receipt and including the product’s special markings and all accompanying accessories if any (company tags, extra buttons, etc.).
In the case of shoes and accessories, they must be returned in the original designer box in which you received them.
Make sure the product return packaging is in good condition to avoid any damage that may occur during transport.
Shoes must be returned without marks on their soles, in excellent condition without any wear. Shoes that are returned without the designer box, in a damaged box or shoes that have marks on the soles, or on the leather and are “stepped on” are not will be accepted and returned to the customer.
Search and locate the shipment easily and quickly
As soon as your order has been shipped, you will receive a confirmation email that will also include the order number. courier delivery. Shipments are made daily until 5pm. Orders received by the store from 5pm Friday to Sunday will be processed the next business day.
The primary goal of our company is for orders to be fulfilled within 24 hours. Estimated delivery time starts from the day the shipping company receives the order and is estimated to be 1-3 business days. Our store bears no responsibility for any delays arising from the transport companies.
QUALITY CONTROL
All products are subject to quality control before being shipped to the customer.
We have made every effort to capture the colors of the products as accurately as possible on www.batonpremier.com. However, since computer monitors differ, we cannot guarantee that your monitor will render any color accurately.
The address to which the returned products will be sent is:
